Be the first to experience Middle Earth in a whole new way.

PRICING

• All costs quoted are in New Zealand dollars (NZD) and include Goods & Services Tax at 15%.
• A credit card fee of 2.9% will be charged when paying by credit card.
• All purchases on this website will be charged the equivalent in NZD at the bank exchange rate of the day.

CHILDREN'S FARES

• All costs quoted are in New Zealand dollars (NZD) and include Goods & Services Tax at 15%.
• A credit card fee of 2.9% will be charged when paying by credit card.

PRICE INCLUSIONS

• All admission fees for booked destinations.
• Gourmet boxed lunch and refreshments.
• Guided tours.

CREDIT CARDS

We accept the following credit cards:

• Visa
• MasterCard
• American Express

HOTEL PICK-UP

• All participants are required to be ready and waiting outside the designated pick-up point at least 10 minutes prior to their pick-up time.

MISSED TOURS OR LATE ARRIVALS

• If you are late or miss your scheduled tour time, your booking is forfeited and non-refundable.
• New bookings will incur the full tour cost and are subject to availability.

CHANGES TO BOOKINGS

• If you need to make changes to your booking, please email us at info@kiwiwondertours.co.nz or contact our team on 0800 400 371.
• Amendments can be made up to 24 hours before your pre-booked tour departure time.
• An amendment fee of NZ$20 per booking will be charged for any bookings changed.
• Please note, amendments to your booking are subject to availability. If your preferred date is not available and you would like to cancel your booking, our below cancellation policy applies.

CANCELLATION POLICY

• Cancellations or changes to your booking must be made by phone (office hours: 9am-5pm daily) to the Kiwi Wonder Tours reservations team at least 24 hours ahead of the booked tour departure time, free phone 0800 400 371 or international calling +64 9 950 7253. If you cannot contact us via phone please email info@kiwiwondertours.co.nz
• Cancellations made within 24 hours of the booked tour experience occurring are 100% non-refundable. Cancellations made prior to 24 hours of the booked experience occurring are refundable. In the case of a cancellation where a refund is allowed, the refund will be made to the card used in the original transaction method.
• All refunds are in NZD and subject to fluctuations in currency/exchange rates.

CONDITIONS OF TRAVEL

• Kiwi Wonder Tours reserves the right to alter fares, arrange alternative transport or tour routes. If an alternative is not available, then a full refund will be issued.
• Kiwi Wonder Tours shall not be held responsible for any property loss or damage and/or for any damages resulting in death or personal injury which may arise whilst on tour or when utilising any other service provided by Kiwi Wonder Tours agents. Some services featured in this brochure or website are not operated by Kiwi Wonder Tours.
• Kiwi Wonder Tours shall not be held responsible for any loss, injury or damage resulting in any activities beyond its control such as fire, machinery breakdown, civil disturbances, theft or any delays or itinerary changes that may include additional expense that have been brought about by circumstances beyond the company's control.
• Refunds cannot be made for unused tour portions.
• The operator cannot be held responsible for any personal items or luggage passengers forget to remove from the coach.
• Kiwi Wonder Tours reserves the right to request passengers leave the coach if their behaviour is detrimental to the enjoyment of other paying passengers. In such circumstances, no refunds shall be given.
• Not all tours operate daily and are subject to availability at the time of booking.
• In the event of a coach breakdown, Kiwi Wonder Tours reserves the right to alter the tour itinerary.
• Should we cancel the tour due to force majeure (i.e political unrest, war or threat of war, riots, acts of god, civil strife, industrial disputes, natural disasters, adverse weather conditions or similar events beyond Kiwi Wonder Tours' control) we will give a full refund of any monies paid to us less reasonable expenses incurred by us in respect of your booking.
• Kiwi Wonder Tours is not responsible for the costs of any other travel arrangements due to cancellations or rescheduling of any tour departure.

TRAVEL BEHAVIOUR

• Participants must comply with all notices and the directions of the driver at all times and must act in a safe and responsible manner while on board.
• Kiwi Wonder Tours, or any driver of a Kiwi Wonder Tours vehicle, reserves the right to refuse carriage to any passenger whom the driver reasonably considers may cause risk, discomfort or nuisance to other passengers or property. This can include the following;
• That such action is necessary for your safety, or the safety of the driver, any other participants, luggage, or any other person.
• You are under the influence of alcohol or drugs, or you are smoking, or you are behaving in a manner that is or may become dangerous, unlawful, offensive, abusive, intimidating or annoying to Kiwi Wonder Tours, a driver, any passenger or luggage, or any other person.
• That such action is necessary to comply with these terms, or any applicable laws, regulations, licenses, consents or approvals.
• You refuse to obey a reasonable request made by Kiwi Wonder Tours driver.
• You cannot prove to the satisfaction of Kiwi Wonder Tours or the driver that you are the person named in the driver's manifest or in any other Kiwi Wonder Tours generated ticket or travel information.

PROHIBITED ITEMS

The following items are prohibited from being carried on or transported by any Kiwi Wonder Tour Services:

• Liquids/creams not carried in watertight containers
• Flammable liquids
• Explosives (including fireworks)
• Poisonous, toxic, or hazardous substances
• Solvents
• Fuel (including gas bottles)
• Batteries (unless used in portable consumer electronic devices)
• Any form of firearm, weapon, explosives or ammunition. An exception applies to firearms, which can be accepted if they are unloaded and carried in a locked box or container that is designed to prevent access.
• Animals
• Any other item deemed unsafe by the driver or Kiwi Wonder Tours staff

LOST PROPERTY

• If you have lost a passport, please report the loss to the NZ Passports office, or if an overseas passport, to your embassy, before contacting us.
• If you have lost any items of luggage, clothing or other personal affect, please contact us as soon as possible so we can investigate. Unclaimed lost items will only be held for one month.
• Kiwi Wonder Tours is not responsible for any items transported by the passenger under his/her own care. We are also not responsible for loss or damage to money, securities or valuable items.

SMOKING

Under the provisions of the Smoke Free Environments Act (1990), our services are required to be smoke-free, including on-board restrooms, where provided. Smoking of any kind, including e-cigarettes or vapes, is prohibited.

IMAGE USE/PRIVACY

• The participant acknowledges and gives consent for Kiwi Wonder Tours, by itself or through an agent to take photographs, audio or video recordings, or other forms of recordings that capture the passenger's image, likeness, voice, performance or all of these (“Images”) during the course of this tour.
• Kiwi Wonder Tours may use Images for marketing and promoting its services. The ways in which the Images will be used for marketing purposes include, but are not limited to, incorporating the Images in print, broadcast, internet media, direct marketing channels, downloadable content and applications, and all other media, platform or technology now known or to be developed for distribution around the world. The Images may be altered, modified, changed, combined or incorporated into other works.
• The participant has a right to request access to the participant's Images and to correction of those Images to ensure they are complete and not misleading. However, the participant acknowledges that if the Images have been incorporated into marketing materials, it may not be reasonably practicable for Kiwi Wonder Tours to make any changes to the Images. The participant authorises Kiwi Wonder Tours to refuse the request to correction in such circumstances.

COMMUNICATION

• Kiwi Wonder Tours may send you an optional customer survey to the email address provided in your reservation (if applicable). There is no obligation to complete this survey and you may opt out from future surveys at any time.
• Kiwi Wonder Tours may send customers emails containing useful information to help them manage their travel. You may opt out from future emails at any time.

LIABILITY

Kiwi Wonder Tours products and services are sold subject to the Contract and Commercial Law Act 2017, Part 5, Subpart 1. The Operator is not liable for any:

• loss, theft or damage to luggage or for luggage which is left behind;
• missed flights or connections.

The total liability of Kiwi Wonder Tours or any of their contractors or agents for any cost, expense, loss or liability suffered or incurred by any passenger or other person, whether as a result of wilful default, negligence or otherwise, is limited to the lesser of:

• Proven direct compensatory damages (which does not include, without limitation, loss of profit, revenue, saving or business or exemplary, indirect or consequential damages); or
• The amount paid by the relevant participant for the product or service.

If a customer acquires or holds themselves out as acquiring Kiwi Wonder Tours products or services for the purposes of a business, the provisions of the Consumer Guarantees Act 1993 will not apply.